The Diagnose-Me.com web site contains links to other sites. Once you enter another web site, be aware that Diagnose-Me.com is not responsible for the privacy practices of these other sites.
Our questionnaire does collect personal health information. You are responsible for ensuring the accuracy of the personally identifiable information and personal health information you submit to Diagnose-Me.com. Inaccurate information will affect the information you receive when using our site and service and our ability to contact you. Your email address should be kept current because that it is how we communicate with you.
Also called Personal Information, this is information that can be traced back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII include your name, home address, telephone number, and email address.
If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to chat online and give out your real name while chatting, your nickname becomes PII when linked with other PII.Personal Health Information (PHI)
PHI exists when your Personally Identifiable Information (PII) is combined with known health characteristics. For example, if you indicated that you have a certain disease or condition, when that information is combined with your PII, it becomes Personal Health Information (PHI).Cookies
Cookies are small data files that are stored on the hard drive of the computer you use to view a web site. Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser and are accessible only by the party or site that placed the cookie. A cookie placed on your computer by Diagnose-Me.com isn't accessible to any other site you visit but a cookie placed on your computer by an advertiser such as Google may be accessed by any site on which that same advertiser has a presence. Cookies can contain pieces of PII. These cookies often are used to make the site easier to use. For example, if you check a box or enter your name on our web site we will store these values in a cookie on your computer so that you don't have to enter it each time you visit the site.
We collect PII, such as your name, email address, date of birth, and zip code, that you volunteer at different locations in our web site. We use the PII that you provide to respond to your questions, provide you the specific services you select, ask questions, and remind you of incomplete transactions.
Use of our service, and hence receipt of any emails from Diagnose-Me.com, can only take place once you have agreed at the beginning of the questionnaire to receive emails from Diagnose-Me.com.
Emails that we send include a link to be removed from our system and/or not be contacted further. Should you decide to remove yourself in such a way, it will take a few hours for the changes to take effect and messages sent to you in the interim will be unaffected by your request.
You will not be added to any email list. Your contact details will never be sold or made available in any way to any third party other than as mentioned in the section Disclosure of Your Information, below. Only essential messages will be sent, until either you have requested no further contact or we have fully supplied the service that you requested and responded to any follow-up questions.
Diagnose-Me.com does not provide any subscription or recurring services. Any service is provided on a one-time basis.
We are committed to protecting the privacy of children. Neither Diagnose-Me.com nor any of its services are designed or intended to attract children under the age of 12. We do not collect PII from any person we actually know is under the age of 12. A parent or guardian, however, may use Diagnose-Me.com to enter personal health details for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of Diagnose-Me.com and also assumes full responsibility for the interpretation and use of any information or suggestions provided through Diagnose-Me.com for the minor.
Due to the sensitive nature of medical data, Diagnose-Me.com stores no data whatsoever on web servers that are accessible by the public. When previously-typed data (such as your name) appears on our web pages, it is being retrieved from one of two sources:
To further protect your data, be careful when forwarding email messages, restrict access to your computer and use passwords where appropriate.
It is important to note that neither PII nor PHI is stored on any publicly-accessible server: It is simply not possible for your information to be downloaded by hackers or other interested parties. This is why, when you return to our web site, you will not be able to see your previous responses to the questionnaire (we can, however, send them to you by email).
Where our Doctor-reviewed Health Analysis is selected, a complete set of your data (required for a complete analysis of your case) is transmitted to the doctor reviewing your case.
Diagnose-Me.com operations and development contractors sometimes have limited access to your PII during the course of providing services to Diagnose-Me.com. These contractors include suppliers that provide us with technology, services, and/or content for the operation and maintenance of our web site.
Credit card billing information is stored and transmitted securely to our credit card processor, and is used only for the one-time billing of a credit or debit card via a secure site protected by 128-bit Secure Sockets Layer (SSL) encryption technology. No billing information is stored on any publicly-accessible server: It is not possible for your credit/debit card information to be downloaded by hackers or criminals.
Diagnose-Me.com may provide aggregate, non-identifying information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site.
Here are some of the security procedures that Diagnose-Me.com uses to protect your privacy:
Despite Diagnose-Me.com's best efforts to protect your PII and PHI, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
Diagnose-Me.com accepts changes by email from the person who originally submitted the data, and can additionally provide instructions on how to change any particular set of data.
If you have a complaint or problem, please use our Contact Us page. Our customer service department will forward your complaint to the appropriate internal Diagnose-Me.com department for a response or resolution. We try to answer every email within 24 business hours, but may not always able to do so. If you want to delete/update your PII and PHI that you have provided to us from/on our systems, simply provide written instructions or click on the appropriate action link in one of our emails to you.
If you do not receive adequate resolution of a privacy-related problem, you may write to Diagnose-Me.com's Privacy Office at:
Attn: Office of Privacy and Record Removal
PO Box 370
Laupahoehoe, HI 96764
Or call: +1 877 396 3266
We will notify you within 30 days of receipt of your letter to confirm your PII and/or PHI has been removed.
Upon your request, we will delete your PII or PHI from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Diagnose-Me.com from our servers.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by means of a notice on our home page.