Lunarpages - Read This BEFORE You Sign Up

Review of Lunarpages' Performance By A Former Client

If you have any doubts about the following review of this company's performance, please bear in mind two things. First, that we would not waste our time putting up false complaints, and second, that if it were false we would be open to libel claims from the company concerned.

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BUYER BEWARE!

Question: Why did Diagnose-Me.com spend time and money to put up this web page?
Answer: Simple. Diagnose-Me.com has just been through an episode with Lunarpages.com that is so mind-bogglingly absurd and customer-unfriendly that our story should serve as a warning to anyone who is considering falling for their "We Focus On Customer Service" line.

We are completely stunned that companies with such customer 'service' can continue to thrive, with few negative things being said about them. It makes one wonder who, exactly, is posting these rave reviews about them on web hosting review sites.

We don't believe that ANYONE, especially someone with a business to run, should have to go through what we have.

If you want a cheap web hosting solution and don't care if your web site might be amended, crippled, left unsupported or shut down, or if your e-mails may never arrive, then feel free to give them a try. Learn by your mistakes, as we have.

On the other hand, if you are trying to run a business and it bothers you when companies take your money and then simply don't give a damn about anything but the simplest of matters, read on if you are still considering Lunarpages. Lunarpages will do whatever they wish to your web site, whenever they wish and without any notice.

Here, in summary, are the problems that we experienced during just 5 months of hosting with Lunarpages:

E-MAILS DISAPPEARING WITHOUT TRACE. Somewhere between 1% and 3% of e-mails from our web site went missing without trace (a lot if, like ourselves, you get some 1,400 per day and depend on them). Many were delayed for hours, and even days. There was no will on the part of Lunarpages to investigate the problem. We even received a private, off-the-record admission by a senior Lunarpages support person who was afraid to correspond through normal channels:

>I'm emailing you from my personal address because Lunarpages frowns on
>debugging customer's code during the course of troubleshooting, unfortunately.
>I've had a look at your site and it's an interesting concept and obviously you
>can't afford to be losing form submissions.

... and later

>Agreed, but off the record and between you and I -- I fear for the
>integrity of the mail generated (and passing through) the webserver.
THREATS OF SERVICE TERMINATION were received, rather than constructive action, investigation, advice or support, based upon TWO (2!) of our e-mails (out of 3,000 per month that we send during the normal course of business) being anonymously reported as "spam". Without any clues as to what the offending e-mails were, we felt unable to send out ANY e-mail until the problem was solved. It was Lunarpages' threatening and utterly unhelpful attitude and not the problem itself that pointed to something being seriously wrong with the way they view their clients. When asked "What warning will we get of further action?", they simply responded "That was your warning."
CRIPPLING, RE-CRIPPLING AND THEN DELETION OF OUR WEB SITE. Last, but by no means least, came the incident that led first to our web site being crippled without notice or justification, then to it being crippled a second time, and finally to it being "suspended" (which in their language means "permanently removed".)

Here is a blow-by-blow account of how Lunarpages literally destroyed our web site and put us out of business for 72 hours. Note that when this type of thing happens, one can lose as much money as several years' hosting with a superior host would cost: CHEAP IS NOT NECESSARILY BETTER.

February 28th, 2004, 9pm PST: With no advance notice and late at night, Lunarpages ran a script on our server that looked for certain form mail scripts (scripts that take what a user has typed on a web page and e-mail it) and RENAMED them, thus rendering them inoperative. They then sent out an e-mail saying "Oh, by the way, there's been a problem so we've renamed your files."

NOTE: Our server was shared with hundreds of other web sites. Lunarpages implemented this bizarre knee-jerk reaction simply because ONE script belonging to ONE of those other web sites might have been used to send spam. The fact that they could not come up with one of several possible better solutions demonstrates clearly how technically-incompetent they are.

February 29th, approximately 8am HST: Fortunately our staff were on hand on this Sunday morning. We noticed a lack of clients and then read the e-mail from Lunarpages saying, in essence, that they had renamed every script that resembled a form-mailer program in order to disable it.

We immediately reset the names of our scripts, so as to be able to continue doing business, and e-mailed Lunarpages support. They provided this further information:

The particular scripts you show were exploited last week causing a soft block on one server from AOL and another from Spamcop. We need to protect the stability of our servers from these types of scripts.

...refusing to acknowledge that the script that we were using was:

(a)   recommended to us by Lunarpages themselves when we signed up!
(b)   specifically renamed so that spammers' bots would not find them
(c)   hard coded with OUR address in the "TO:" field (meaning that our scripts could only be used for sending spam to ourselves!)

The matter was brought to the public's attention on Lunarpages' forum. That was one thing that led us to choose Lunarpages initially: that they had the "balls" to put up a forum where users could supposedly complain in public if necessary. We now know that Lunarpages simply delete awkward questions from their forum, and then ban users if they dare to press the point.

March 1st, 7am HST: Once again, no clients overnight. Surprise, surprise - Lunarpages had once again crippled our web site. Not wishing to lose business while Lunarpages worked out alternatives and responded to our questions, we had no option but to reinstate the original file names -- afterall, if we could not see what was wrong, and they would not tell us what was wrong, how could we possibly fix it?

Meanwhile, on Lunarpages' forum, some answers had appeared in response to one of our posts. They were mainly from support staff, desperately trying to find holes in our script, the full code of which we had posted in our question.

One of their own forum MODERATORS, "TWebMan", hit the nail on the head when he asked "Steve", their in-house guru:

Steve, did the emails in effect come from that script? Do logs show hits to it correlating to email sent?

If so, I'm very curious to know how they got around line 41:
print MAIL "To: forms\@diagnose-me.com\n";

It seems that upon hijacking, the result would be one email sent, to that recipient. Nothing more

Lunarpages' staff continued insisting that it was a security threat, "just because", and came out with gems like this by the site admin, Kathleen:

Steve is off for a couple days so can't debug code. However, it is also not our job to debug faulty code. Fact is, it was gotten around. Sorry if you don't like that, but it is a fact.

Finally, we suggested that they provided some solutions rather than endlessly attempting to find holes in a script that has no holes. Their response? We were banned from posting to the forum, or even viewing it!

We created a support ticket, asking them what was wrong with our script and what we should change. Several more "just because" answers later, we threatened to put up a "sucks" page to detail the entire absurd incident if it did not end soon.

March 1st, 10:30am HST: Our web site was taken down, and all e-mail service terminated. We telephoned Lunarpages and spoke to Chad Riddle, head of "Customer Service" and as extraordinarily intransigent as the rest of the Lunarpages staff. We asked to have our web site reinstated, agreeing under duress that we would try to find alternative scripts amongst those on a web page that he suggested (even though we still had no clue as to what was wrong). We were at this point desperate, and willing to try anything -- however absurd.

After 5 minutes he came back on the line: "I'm afraid your account has been deleted, so it can't be reinstated."

We asked to be put through to their legal department, in order to find out who to deal with when trying to recover lost revenue, expected to be $500-1,000 by the time our web site was back up with another web host. We were told that there was no legal department, but were put through to a man called "Ron", who sounded like a lawyer.

Ron:     "This is Ron. What is your problem?"
We said: "Hello Ron. May we have your last name please?"
Ron:     "What is your problem?"
We said: "May we have your last name please so that we can know who we are talking to?"
Ron:     "What is your problem?"
We said: "Is that really your name - Mr. Ron Whatisyourproblem?"
Ron:     "What is your problem?"
We said: "Would you please provide us with the name and address of Lunarpages' legal contact, so that our lawyer may file suit over lost revenues?"
Ron:     "This conversation is over." (He hung up)

Ask yourselves these questions:

Is it at all reasonable to alter and thereby disable a client's income-producing web site?
-- even if there is no evidence of a problem with it, and certainly no immediate threat?
Is it reasonable to give NO NOTICE whatsoever?
Is it reasonable to expect companies to have programmers on hand IMMEDIATELY (let alone on a Sunday) to rectify any issues that might arise?
Is it reasonable to say that there is a problem and then not provide evidence, explanations or alternatives?
Is it reasonable to expect a web site owner to fix something that appears to be correct?
Is it reasonable to take down a web site permanently and without warning?
Is it reasonable to also disable e-mail service completely, losing a client hundreds of e-mails?
Does Ron have a sense of humor?

We could go on asking questions, but you probably get the point by now: the word 'reason' has no meaning at Lunarpages.com: our advice is to avoid anyone offering cheap hosting if you have a serious web site to put up, because you will receive nothing but headaches and lost revenue in the end that could have paid for proper hosting in the first place!

As you can see from this web page, we never did receive satisfaction from Lunarpages, but the fact that you have read this far is some compensation. We can be contacted here for advice on finding someone more reliable.

Meanwhile, we have found this service to be EXTREMELY reasonably-priced and reliable:

Most importantly, they actually mind their own business, leave your web site completely alone, and deal properly with support issues when they arise.

Lunarpages don't seem to appreciate this web page. Here are some domain names that they have registered:

dignose-me.com
diagnose-me.net

It is also interesting to note the number of "Lunarpages Review" and "Lunarpages is great"-type web sites that Lunarpages themselves are creating, as if 'satisfied customers' are taking the time, trouble and expense to register domain names for this purpose and program web sites full of compliments! For example:

lunarpages-review.com (notice anything familiar?)
(At the time of writing, it can be seen that just one of the IP addresses allocated to the Lunarpages server hosting this web site is serving 604 different web sites. In general, the average number of IP addresses allocated to a server is 8. In other words, Lunarpages has packed at least 604 web sites onto ONE server! That would explain why Lunarpages do not take kindly to ANY web site using up more than a fraction of the "huge" bandwidth/disk space allowance that they promise each potential new customer!)

We are regularly contacted by others who have had similar absurd experiences with Lunarpages.com. Some of them have taken the time to put up their own Lunarpages sites. Some more recent ones are:

http://www.bearcity.co.uk/lunarpages/index.html
"Unfortunately BearCity came across the "Lunarpages Sucks page ( http://www.diagnose-me.com/sucks/lunarpages.html )" after we had signed up with them. When we looked more closely at the comments on the site we realised that most of them were about a year ago. Phew we thought, they must be OK now as things seem to have gone quiet.

Little did we know............
The account was created on 8 December 2005. It only took them a little over 8 weeks to completely decimate BearCity's business." ...

http://www.professional-lurker.com/archives/001249.html
"I called customer service, LunarPages is noted as having excellent customer service, but you won't be able to tell by my experience... customer service to me is not just having people who answer the phone but who can help you resolve a problem to a mutually satisfactory conclusion, if possible."

http://www.dawodu.com/lunarp1.htm
"My experience with [Lunarpages] requires that all should be alert to its level of technical incompetence and the danger it could pose to services provided by your website when hosted on the site."

http://www.pqcomp.com/lunarpages.html
"Why are they the only ones I can find that are saying that the server load statistic is incorrect? Is it something they purposely have hidden from their users? The whole thing just does not add up. Why are LP's statements contradictory to other hosts using the same host management software? Why does LP has a limit of 1% when most others are much higher? Most likely because they are running too many sites on too few servers."

Another happy Lunarpages Review
"My opinion of Lunarpages began favorably when I saw their 24 hour tech support and nice looking site. Boy was I in for a surprise. In the span of 8 months, I gave these guys 2 tries. My first experience with them was utterly horrible, but resulted in me contacting one of their departmental managers who apologized and promised improvement. Feeling good about the apology, 6 months later I tried them again....the experience was just as awful."

By using a different Internet connection, we managed to get back on to Lunarpages' forums at Lunarforums.com after our incident. As a result, we are able to post here a small selection of typical comments posted after our little incident:

Posted by AaronG, Mon Mar 01, 2004 8:31 pm:

If you are going to run progs that are going to disable people�s websites you really should notify them first.

[1] This current email form shambles. You must have known that you were going to start disabling peoples site functionality. People have been using these scripts for yonks and even half recommended on these forums in the case of TWebMans scripts and others.

[2] Moveabletype, Again, you couldn't have just decided over night that it was an unsafe script and to ban it. People sign up (pay money ) with the expectation that things are going to work / be allowed. I have still received no notification, the only notice is on this forum. I assume you are going to run a similar script soon to disable everyone�s installation of this? A forum is not a place to inform people of these sort of things, it HAS to be on the site. Instead of referring people to 'how to make secure' pages you have just banned the script. Not exactly 'helpful' is it?

By this recent trend, it seems that you are going to start removing a lot of scripts in the name of security. What else is on the horizon? So far 1/2 of my scripts I have installed have turned out to be banned. I am reluctant to install anything.

Posted by gracef, Tue Mar 02, 2004 4:30 am:

I think everyone understands the need for secure servers. But Lunarpages went hog wild on it. I received a panicked call from one of my clients last night due to the three messages that they received from Lunarpages. "People have been using our scripts to send spam! Help!" But there was no script being exploited. There wasn't even one named anything like FormMail or even any mail script in the CGI directory at all!

If I wrote a review of Lunarpages today, it would likely be titled something like "Lunarpages, the McCarthy of the web hosts" The staff's zeal to make things secure is scaring the bejesus out of people who really have nothing to fear.

...Somehow, this situation became about "us" (the customers) against "them" (the site management). I think it was due to the statements from Lunarpages staff that pretty much said, "We're going to disable whatever we want, and if you don't like it, you can just leave."

No... No one said that, but that's the way it came across.

I appreciate that the situation is serious for Lunarpages. But the staff needs to understand that their customers don't want insecure servers any more than Lunarpages does. And that, if customers are properly educated about the problems BEFORE they are treated like irresponsible webmasters, they will be happy to accommodate Lunarpages' requests to change scripts.

Counterfactual response by Max, the Lunarpages boss:

"You will be informed via email whenever you need to change a script or not, ahead of time. If you have not recieved an email. You do not have to worry."

Posted by unhappy, Thu Mar 04, 2004 7:39 am:

I want to report my poor experience with Lunarpages as of late.

Two days ago my e-mail stopped working for about an hour. This may not seem like a big deal to some, but I depend on it for a business. (This is not the first time this has happened - about a week and a half prior, my e-mail was down for approximately 45 minutes)

First, I checked the forums and the login page to see if anything was mentioned in regards to my server. Nothing

... Next I opened up a trouble ticket. After a few responses it was determined that mail was shut down to accommodate a battery charge. That's fine and good and understandable. So I asked if I could be informed of future maintenance on my machine that could affect the services on my account so I can at least not freak out when part of my service is down. I was told that they cannot and will not contact me on these matters.

That is poor policy. If my site is impaired, and LP knows about it, they should share it with their users. If I have to tell them what's going on, to me, that means LP has a poor, or no, idea of what they're doing.

I've generally had a good experience with LP, but it's these little things that truly annoy me. These things are so easy to fix, and the one day it would take to create a notification script to tellling users "Your site is impaired - we're on it - don't worry" would be so useful. Not only useful, but courteous.

Or is Lunarpages so worried about their claim of uptime, that providing these e-mails would disprove that.

LP - get off your butt, and give us the info we need. Service is not only answering tickets quickly. Service is communication with your users, it's alerting users of potential problems so that trouble tickets don't come in.

Then, following a typically irrelevant response by 'Max':

Wow, it's amazing how you either completely missed, or ignored the point.

As with many of the e-mails in this forum as of late. The issue is COMMUNICATION. If you know something is going to happen to to a server and what may be affected....

TELL US ABOUT IT!

Your users are not stupid, and I am certain that we would even be understanding of a temporary impairment if you just told us about it ahead of time!

And later...

I'm getting to the point where I'm not expecting too much from anyone here.

Posted by jojooboo, Thu Mar 04, 2004 3:00 pm:

I have been raving about how great LP is to many and have referred several people here, but the last month or so things are about to the point where I am going to look elsewhere for hosting services yet again.

The things that bother me the most:

1. Email and/or web services going down and the Network Status still being reported as "ok" on the Login Page . Today, I couldn't send or receive email for close to an hour and it happened to be when I was waiting for a very important email to arrive, yet the Network Status page showed "ok" the whole time.

2. Emailing support and getting a canned response that has little to do with my original problem. This happens way too often the last few months. One specific situation happened to me yesterday. I sent in a message regarding an email I had received back about a message I had sent not going through. The response I got was to use my ISP's SMTP server. What? I send/receive email using my PocketPC frequently and do not have any other SMTP server besides the one I'm paying LP for. When I replied with that information I never heard anything back (it's been over a day now) and the message is totally deleted when I login to the new help desk. Nice.

3. Threads that are the least bit critical being locked and/or deleted and that practice being defended as "well the problem was fixed so it deserved to be locked/deleted." If it's fixed, then posts will stop and if it isn't then leave it unlocked so more people can find a potential solution.

4. Services like Spam Assassin going down and taking hours/days for anyone to notice even once I have reported it to Support. It shouldn't always take a user reporting a problem for it to be fixed and once a user does report something it should be fixed more quickly than a day later.

That's about it. I hope I can continue hosting at LP because it is a monstrous pain to move things, but I need to make a decision before my site's get busy in a few months so if things don't improve soon I'll be taking my business elsewhere.

Update - December 2004
Two more dissatisfied ex-Lunarpages customers have taken the time to write in:

(The views expressed in the reports below are entirely those of the authors. Diagnose-Me.com has no means of verifying the truth or otherwise of these accounts. Diagnose-Me.com publishes all accounts that it receives, positive or negative, as a service to those considering using Lunarpages.com as their web hosting service.)

From: gbakere -at- fastmail -dot- fm
Date: Sunday, December 12, 2004 4:05 PM

12/13/04
I am in no way affiliated with any web hosting service. In fact, I am brand new to posting a web site on the internet. In March, 2004, I paid for a one year subscription to Lunarpages. I thought I�d be ready to upload my site within days of my purchase but because my company objective was continually changing, I ended up completely re-designing my site from scratch again and again. That said, I have been ready to upload my site for a week now. I emailed Lunarpages tech support to find out what I needed to do to upload my site. I got no response, so...I emailed them again. Again, I got no response. I called their tech support and after waiting 15 minutes on hold, I finally reached a tech (I believe his name was Alex) who confirmed my email address and said he would forward the instructions to me and that I should have them within 10 to 15 minutes. That was about 2:00 p.m. CST and by the end of the day I still had no response. Well, giving them the benefit of the doubt, I thought that maybe, for whatever strange reason, their emails weren�t getting through so I sent a different email address to them and asked them to forward the instructions to that address. Again, I got no response. I finally threatened them with cancelling my service and (surprise) I still got no response. They have been paid for 1 year of which they had to do absolutely nothing for eight months. Now, when I need help simply to utilize the service which I paid for, I get nothing from them. I don�t think I�ve ever had an experience with an internet vender that has been worse than this. I have read many of the "rave" reviews about Lunarpages and I wonder how they ever got them. In fact, it was a combination of cost and the rave reviews that caused me to sign up with them. Well, I am cancelling my subscription with Lunarpages. I expect I will not get a refund. I have signed with another hosting service and they have been extremely helpful. I hope, by posting this review, I can save someone else from having the same type of experience I�ve had. Good Luck. Greg

PS. I am one who always tries to give my customers more than they paid for. I expect that in the long run, that attitude will help my business grow. I have no use for for those who give poor service after they have the customer's money. In the case of Lunarpages, I received NO service. In fact, I never got what I paid for. My sincerest hope is that they ultimately get what they deserve - for their business to come crumbling down.

Thanks for posting my experience with Lunarpages, Greg

From: (Wishes to remain anonymous)
Date: Sunday, December 14, 2004 11:47 AM

Love the site!!! Thanks now I know I am not the only one being screwed over by Lunarpages!
My complaint is short and simple.
You can add it, just don't add my name or email address.
Also my3cents.com for complaints.
I think we need to get together and file mass complaints with the attorney general for their state and our local states. Please feel free to email me.

COMPLAINT:

Don�t do business with Lunarpages.com Lunar Pages .com !!!
Their service, support, customer service, and billing sucks in total.
Plus Billing Dept - they have my credit card number on file and decided to charge me for services not being rendered for a domain that I don't even own anymore - have not done business with them for years. If you do any business with them have them fax you a contract to sign, don�t rely on them for doing business over the phone � have a paper trail and print out the terms of service - they change them also.
They tried to act like this was a first for them, charging me for services not being rendered.
After a called them and my credit card company and complained about the unauthorized charges I received lots of Spam and virus emails.
Also they said something that they might of charged me for 3 years of service. I only signed up for 1 year. The credit card company credit me back for this year and are checking for other charges and that I need to contact the attorney general for their state and mine to send in a complaint and maybe contact a lawyer.

Thanks ;)
http://www.diagnose-me.com for being online with this site and info!!!!

Update - January 2005
From another dissatisfied ex-Lunarpages customer:

From: Akasha
Date: Wednesday, January 19, 2005 1:11 PM

This is in regards to the Lunar Pages sucks page... something I am very grateful I came across, I'm now really just coming into problems such as these, and it's reviews like this that given me the guts to finally tell them (Lunar Pages) to shove it.

A little before Xmas, my site, which although it was growing in membership via the phpBB forums (forums they recommend) hadn't really changed much. All of a sudden, out of the blue I get told my sites are using to many resources and I was moved to a 'temporary server' and told to fix it in 7 days or find alternate hosting. They gave me no information other than "it's php related". Long story short, I spend over 10 days resizing images, optimizing, changing, REMOVING and god knows what else, when, what's this? it's a hack? It seems, something I had mentioned to them 5 days earlier finally made sense, I had been hacked via the phpbb forums, all fixed, moving you back.

It should be noted that on both moves they completely stuffed up my databases, lost files, lost membership registrations etc.

Less than 2 weeks later I get told I am once again using too many resources, but this time I don't get a chance to fix it, leave or upgrade. Now I was on $7.95 a month, they now wish me to pay almost $50 a month?! I ummed and aahed, and when realising I had no other option, and didn't know of any other host to move to that quickly, upgraded.

That was about two weeks ago, I am now paying $50 a month and my sites are down more than they were before. Emails are not working half the time, and the customer service I am getting is atrocious! I'm even coping serious attitude now...grrr

As of tonight I have started to look for alternate hosting. Sorry you had to go through this, but know that your post helped me heaps!

PS. Something I found in my search for a new host, a very interesting tips page, which if you read number two you will find it very familiar: http://www.hostgator.com/tips.shtml
[Comment by Diagnose-Me.com: Actually, most of what HostGator says about 'bad web hosts' seems to apply extremely well to LunarPages!]

Update - February 2005
Lunarpages keep churning out happy customers!

From: Phil
Date: Thursday, February 24, 2005 11:13 AM

Hello! I plugged your lunarpages article in my weblog. I got screwed by them too. I hope this will get more people to learn what scam lunarpages is.

http://www.popdoh.com/2005/02/lunarpages-sucks-monkey-balls.html

Update - April 2005
Another person has learned a lesson...

From: Prefers to remain anonymous
Date: Prefers us not to say

Hi,

I came across your Lunarpages Sucks page (http://www.diagnose-me.com/sucks/lunarpages.html) and when I read it my heart dropped. I experienced basically the same thing with my site which was hosted at Lunarpages and I couldn't believe that your situation was so similar.

All of a sudden, one Sunday night in which I receive the fewest traffic, my site was suspended. Completely removed from their servers and I got no email too. There support told me it was because of excessive cpu usage. Ok, so I asked them what was causing this. They couldn't tell me. I looked at my logs. Saw nothing. After 12 hrs of corresponding with their support staff through-out the night (couldn't sleep at all after that) they said that my site was getting DOS attacked and they had to transfer my site to another server to stabilize my former server.

Like I previously wrote, after looking at my logs, I saw no evidence of a DOS attack. I'm no expert so I don't know if DOS attacks are viewable on the logs or not.

All I know is Lunarpages took down my site without a warning, it was a complete struggle to get an answer as to why they took my site down, and at the end of it all, they basically told me to take my site elsewhere. That's after being a customer for over two years!

You write about how you don't know where all the good reviews for Lunarpages are coming from. I'll tell you. From the people that generate 100 or less hits a day, from the people that don't use their support, and from the people who's websites aren't dynamic at all. Those sites are a cake-walk for Lunarpages to host. But if you have a few php files, then beware, some how their state-of-the-art servers can't handle it.

I've read of other people who have experienced this same problem with Lunarpages. And the one thing that sticks out, in my mind, was that their sites were also pulled on a Sunday night. Just like mine. Coincidence, maybe.

Anyhow, after two nights of no sleep I moved my site to another host. Btw, my new host's community forum is by Vbulletin, a script that Lunarpages bans because they say it uses too much resources. Another crazy claim by Lunarpages.

Ok, now I'm talking to much. Please forgive me, it's just still so fresh in my mind, this whole incident.

I just wish the truth would come out about Lunarpages. People write in web-host forums so highly of them it's ridiculous.

Ok, I'm done ranting now. Please DON'T use this in your Lunarpages Sucks page. I'm actually quite afraid of them. Especially after the way they treated me.

Actually, we were given permission to post this story, on the condition that we waited a while before publishing. This person added:

I'm afraid of Lunarpages because of the way they treated me. I felt like I had no power even though I was a paying customer, just starting on my third year with them. They manhandled my site, did what they want with it, disabled the scripts they "thought" caused problems, and never asked for my input. Where's my rights I ask? It just seems too "mafia-ish" for me and I'd rather keep my distance than try to confront them.

You can use my article in your "sucks" page but only anonymously and wait a month before posting it. This happened to me not too long ago.

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