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Q: Who are Diagnose-Me.com?
A: Established in late 2002, Diagnose-Me.com began as a unique doctor-programmer collaboration. Being the first service of its kind, its future was uncertain at the time; what was clear, however, was the need for a much wider, deeper, and objective evaluation of patient symptoms than a doctor consultation could provide.
Since then, Diagnose-Me.com has grown to the point where we handle tens of thousands of cases each year with a 99.93% satisfaction rate. Though it is now a rare occurrence, we still look forward to encountering never-before-seen problems.
Diagnose-Me.com is based on the Big Island of Hawaii, and has doctors and other staff working remotely across the U.S. and the rest of the world.
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Q: What is The Analyst™?
A: This is fully explained on our Home Page.
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Q: How are you different from any other service?
A: There are a few other companies offering 'diagnosis' systems, and some of them are even free. The Analyst™ is fundamentally different to all of them in at least one of the following ways:
- The Analyst™ takes the 'safe' approach by always first looking at health problems from a natural point of view. For example, lifestyle and diet changes will always be considered before drugs; allopathic treatments are mentioned in cases where there simply is no effective natural treatment.
- Free systems are invariably those offered by companies trying to sell you their product(s). A few questions are asked and you receive a recommendation for what to buy.
The Analyst™ is not an advertising gimmick: you receive impartial advice, even about conditions that no product will cure.
- Most systems lack depth: few ask more than 100 questions. This is clearly insufficient to cover the hundreds of signs and symptoms that people can and do have.
- Some systems start by asking you "What symptoms do you have?", assuming that you know exactly what qualifies as a symptom, and that all symptoms are obvious to you. The Analyst™ makes no such assumptions:
you will be asked all manner of unusual questions because, taken together, these small pieces of information make up the complex puzzle that is your current state of health.
As a simple example, would you mention to your doctor that you have small bumps on the backs of your arms, or that you have cracked calluses on your heels? (These are both symptoms of vitamin A deficiency.)
- Some systems are broken down into categories, for example you can pay for the "Back Problems" module and the "Headache" module. Not only does this type of system fail to take into account the "big picture" (by viewing your body as an integrated system), but once again the assumption is made that you know what is wrong.
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Q: I'm concerned about giving out personal information.
A: We understand that sending personal information into the electronic ether can be of some concern. NONE of your information is stored on our web server. If you wish to remain completely anonymous, you may use an assumed name and any valid e-mail address to which we can send your report. Your report can be password-protected against unauthorized viewing.
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Q: I want to know more about the Questionnaire.
A: Our questionnaire has been painstakingly compiled over the years in order to extract maximum useful information about signs, symptoms and risk factors. At over 900 possible questions, it is more comprehensive than any other on the Internet; it probes depths that no single physician has the time, skill or will to deal with. Click here to see the contents of the questionnaire.
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Q: But there are so many questions!
A: The human body is extremely complex; there are thousands of possible conditions and hundreds of related signs and symptoms. The Analyst™ does far more than simply connect a few obvious symptoms to a few common conditions.
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Q: Can I submit images of the problem?
A: Yes. If one of our doctors reviews your case, he or she will be happy to look at any images that you wish to submit. Simply attach them to an e-mail message and include the name or e-mail address that was entered on your questionnaire, or your reference number if you have one.
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Q: What types of problem can The Analyst™ indicate?
A: Click here to see some of the more common conditions that are dealt with.
Your report will include up-to-date information not only on what we uncover but also about conditions already known to you.
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Q: Am I being evaluated by a doctor or a computer?
A: Both. The Analyst™ is a computer system that processes your responses to the questionnaire in a way that no human could, to produce an evaluation. The doctor assigned to your case will review the results, answer specific questions and make adjustments according to any extra notes that you have entered. If you would like to read about some of our doctors, click here.
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Q: How can I be sure that you use real doctors?
A: We use only named, licensed and contactable physicians. You may of course opt for the computer-only analysis and discuss it with your own physician.
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Q: Can I choose which type of doctor reviews my case?
A: Yes. You will have the opportunity to choose from a male or female doctor, either MD (Medical Doctor), ND (Naturopath) or DC (Chiropractor). If you would like to read about some of our doctors, who can be chosen specifically to review your case, click here.
If you prefer, we can choose the most appropriate doctor for your case according to any restrictions that you place.
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Q: How long will I have to wait for my report?
A: The Analyst™ can generate your report within minutes, but the (human) doctor reviewing your case will require more time. We send out STANDARD reports within an absolute maximum of 3 business days, and FULL reports within 4. Our doctors aim to complete their reviews within two calendar days, usually working on weekends to achieve this goal.
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Q: What do the results look like?
A: Click here to see a sample report. Your report can be in HTML or PDF format, and password-protected to prevent others reading it.
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Q: Whom do I contact if I have questions about my report?
A: If you have a complaint, please see our guarantee. If you have a follow-up question for your reviewing doctor, he or she will be happy to answer it. For any other questions, either reply to one of our e-mails or contact us here.
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Q: How can I get help with the web site?
A: Contact us with a detailed description of your problem.
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