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This site currently makes use of Javascript, Cookies and Forms and has been designed to be compatible with most web browsers. Unfortunately not all browsers conform to agreed standards, so you may have some difficulties.
If you do experience problems with this site, we would very much appreciate your helping us to discover what the problem is by contacting us with as much of the following detail as possible :-
- The platform you are running on (MS Windows, MAC, WebTV etc.)
- The company you use to connect to the Internet (AOL, Earthlink, MSN, etc.)
- The version numbers of programs and browsers (AOL version, browser version etc.)
- What precisely you were trying to do and what happened when you tried
- The precise text of any error messages that you are getting.
Before doing this, some of the following advice might help...
AOL Users
Ensure that you are running a later version of the AOL software (version 7.0 as we write this, but 5.0 onwards should work). AOL's browser technology has been known to lag behind the more popular browsers (MS Internet Explorer and Netscape Navigator) in terms of functionality and conforming to standards. AOL has had problems with Javascript and Forms in particular, both of which are heavily used on this site. To upgrade, use AOL keyword "UPGRADE".
If you are using the AOL browser, we highly recommend that you change over to either Internet Explorer or Netscape Navigator, for example, which are both available for free and probably came on your AOL installation disk. After making this change, connect to the Internet as you did before and then simply minimise the AOL program and start the new browser. Type www.Diagnose-Me.com in the box at the top of your browser and hit the enter key.
MAC Users
Some users have reported issues with older versions of Internet Explorer under Mac OS. Version 5.1.6 of Internet Explorer has a "security issue" and simply upgrading to version 5.1.7 will fix it. No problems have been reported by Mac users who use other browsers, such as Netscape (also available free of charge.)
All Users
Make sure that :-
- You have a fairly recent browser installed
- You have enabled Javascript and cookies on your browser (see the options or preferences option on menu)
NOTE: Some people turn off the cookie and/or Javascript capabilities of their browsers believing that this increases security and/or anonymity. Other users do not even know what cookies or Javascript are... whilst it is true that some advertising companies use cookies in order to track your visits to their sites, cookies can only be used to store limited information on your computer: any personal information that is stored in these cookies will be information that you have voluntarily submitted to a web site by entering it. A cookie that has been created by one web site is not accessible by any other site.
If you have Javascript or cookies disabled on your computer, many web sites including this one and, for example, Hotmail, will not work: your 'web experience' will be less than it could be. We recommend always having Javascript and cookies turned on in your browser options/preferences.
We will endeavor to answer any questions you might have if you contact us, stating your operating system and browser type/version (e.g. Windows '98, Internet Explorer 5.5).
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